ZHENGYE / PROJECT RESOURCES
A useful support request identifies the machine, the operating condition and the problem. Send equipment details to sales@zhengyemachinery.com or contact our team on WhatsApp to arrange the next step.
Identify the equipment
Provide the equipment name, serial or nameplate information if present, order reference and installation location. Add a clear photo of the complete machine and a close-up of the affected component. Avoid sending only an isolated part photo: the surrounding installation helps identify the correct assembly.
Describe the fault and operating conditions
Explain when the fault started, whether it is intermittent, what the operator observed and whether an alarm code is displayed. Include recent maintenance or setting changes and the relevant operating conditions. For an unsafe condition, stop using the equipment and follow the site safety procedure before inspection.
Request spare parts
Share a component number, dimensions, quantity and equipment reference. Motor, gearbox, pneumatic and electrical parts require the original label details to avoid a mismatch. Ask the team to confirm the part identity, compatibility and supply arrangement before ordering.
Arrange remote or site assistance
Some enquiries can be reviewed using photographs, diagrams and video. Work requiring access to moving machinery or electrical systems must be handled by qualified site personnel under the relevant isolation procedure. The scope, timing and commercial terms for remote or on-site assistance are agreed for each request.
Send equipment support information
Provide the machine ID, order reference, nameplate, fault history and site photos, together with the site contact.
Contact technical support →Technical support information checklist
Use this table for project discussions or a printed review. Record actual project information; equipment values and work scope follow the applicable drawings, manuals and contract.
| Review item | Evidence and information to record |
|---|---|
| Identify the machine | Name, serial number, order reference and nameplate photo |
| Describe the fault | Start time, alarm code, frequency and recent changes |
| Provide site evidence | Overall and close-up photos; a short video if safe to record |
| Arrange follow-up | Site contact, equipment location and contact hours |